Frequently Asked Questions (FAQ)

When I place an order, when will I get confirmation that it is shipped?

Yes, as soon as you place your order with us, you will receive an order confirmation to the e-mail that you provide us. This means that we have received your order in our system and pre-authorized your credit card for the purchase. Please see our full Shipping Policy.

What is your policy for damaged products?

Our products are specialty packed to minimize damage during transit. If your product is damaged upon arrival please contact us. See our shipping and return policy here.

What is your policy for returns?

We accept returns for unused items. See our shipping and return policy here.

How can you guarantee lowest price?

We are authorized retailers for the brands we represent and abide by their minimum advertised pricing. You can read more about this on our Price Match Guarantee page.